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Tail of the Lion
CS Scenarios and Policies
3. Professionalism and Tone
3. Professionalism and Tone
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3.1 Our Customers are our Peers, we're neither deferential nor superior
3.2 We always use proper Capitalization, Spelling, and Grammar (with our customers and with each other)
3.3 Show Empathy. We're on the Customer's Side!
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