Scenario: Someone creates a chat, without indicating that they're a Trade Professional, but their email address indicates they are one, for instance, Jane@JaneInteriors.com.
Solution: We should attempt to build rapport with them and get them into our Trade Professional Program if possible.
Strong Answer: Hi Jane, let me check that item for you. While I do, I notice that your email address is at JaneInteriors.com. Are you an interior designer? [She says yes]. That's wonderful. You'd actually qualify for our Trades Professional Program, which will give you preferential pricing and support. This is a free service we offer. Let me send you the link to sign up...
0 Comments